At Barn Owl Candle Co, we take great pride in the quality of our candles and customer satisfaction is a top priority. However, we understand that sometimes a product may not meet your expectations. If for any reason you are not satisfied with your purchase, we are happy to offer a refund or exchange.
Our refund policy is as follows:
- Returns: We accept returns within 7 days of the original purchase date. To be eligible for a return, your candle(s) must be unused and in the same condition that you received it.
- Damaged or Defective Items: If you receive a damaged or defective candle, please contact us within 7 days of receipt and we will be happy to replace it or offer a refund. Please note that we may require a photo of the damaged or defective item before issuing a refund.
- Custom Orders: Custom orders are final sale and cannot be returned or refunded.
- Shipping: Customers are responsible for paying for their own shipping costs for returning the product. Shipping costs are non-refundable.
- Contact us: If you have any questions about our refund policy or need to initiate a return or exchange, please contact us at Barnowlcandleco@outlook.com
We want you to be completely satisfied with your purchase. Please do not hesitate to reach out to us with any questions or concerns.
A portion of all sales will be donated to the Moffitt Cancer Center. Please note that this donation will be made regardless of whether a refund is requested for the purchase. We appreciate your understanding and support of this important cause.
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